1. Overview
This Privacy Policy explains how SPEEDPULSE FIBERNET PRIVATE LIMITED ("Speedpulse", "we", "us", "our"), a company incorporated in India (CIN: U72900OR2020PTC034965) and operator of Autonomous System AS142490, handles personal information of visitors to this website and of customers and prospective customers of our Fiber-to-the-Home (FTTH) broadband, OTT bundle, and enterprise leased-line services.
By using this website or submitting your details to us, you acknowledge that you have read this policy. If you do not agree with it, please do not use the website or submit personal information through it.
We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the rules made under it, the Digital Personal Data Protection Act, 2023 (to the extent in force), and the licence and regulatory requirements that apply to internet service providers in India.
2. Information we collect
The information we collect depends on how you interact with us.
2.1 Information you give us
- Inquiry details: your name or company name, email address, the plan or service you are interested in, and the message or requirements you write in our inquiry form.
- Correspondence: anything you send us by email or other channels, and our replies.
- Subscriber and enterprise onboarding details (collected when you actually apply for a connection, not through this website form): contact number, installation address, identity and address proof, GST details for businesses, and payment-related information needed to activate and bill your service.
2.2 Information collected through the service
- Account and billing records: plan, billing history, invoices, and support tickets.
- Network and usage records: IP address assignments, connection session logs, and similar technical records that we are required or permitted to keep to operate the network, troubleshoot faults, prevent abuse, and meet legal obligations.
2.3 Information collected automatically on this website
This website is a static informational site. We do not run advertising trackers or set our own tracking cookies. Like any web page, your browser will send standard technical information (such as IP address, browser type, and device type) to the servers that deliver the page and the third-party resources it loads (see Section 6).
3. How we use your information
| Purpose | Examples |
|---|---|
| Respond to inquiries | Checking service feasibility at your location, sending quotes, answering questions. |
| Provide and manage services | Installing and activating connections, billing, GST invoicing, renewals, and customer support. |
| Operate and secure the network | Fault diagnosis, capacity planning, preventing fraud, spam, and misuse of the network. |
| Meet legal obligations | Subscriber verification, record-keeping, tax and accounting requirements, and lawful requests from authorities. |
| Service communications | Installation updates, outage notices, billing reminders, and policy changes. |
We do not sell your personal information. We will only send you promotional messages about new plans or offers where you have asked for them or have otherwise agreed, and you can opt out at any time.
4. Website inquiry form
The inquiry form on our website does not send your details to a database or server. When you submit it, the page prepares an email addressed to our official inquiry desk ([email protected]) and opens it in your own email application, or lets you copy the formatted text. The inquiry only reaches us once you send that email.
This means the details you type are handled by your email provider and ours, under their own terms. Please avoid putting highly sensitive information (such as government ID numbers or payment card details) in an inquiry message. We will ask for any verification documents separately, through a suitable channel, when you proceed with a connection.
6. Third-party services on this website
To display this website, your browser loads resources from third parties. When it does, those providers can see your IP address and basic browser details, and they handle that data under their own privacy policies:
- Google Fonts (fonts.googleapis.com, fonts.gstatic.com) for typefaces.
- Tailwind CSS CDN (cdn.tailwindcss.com) for page styling.
Links from this website to other sites, and the email application opened by our inquiry form, are outside our control. We are not responsible for their privacy practices.
7. Data retention
We keep personal information only for as long as needed for the purposes in this policy. Typically this means:
- Unconverted inquiries: for a reasonable period so we can follow up, after which we delete or anonymise them.
- Customer account and billing records: for the life of your service, and afterwards for the period required by tax, accounting, and company law.
- Network and connection logs: for the minimum period required by the licence conditions and directions that apply to us as an internet service provider.
8. Security
We use reasonable technical and organisational safeguards, such as access controls and limiting data access to staff who need it, to protect personal information against unauthorised access, loss, or misuse. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs that affects you, we will notify you and the relevant authority as required by law.
9. Your rights and choices
Subject to applicable law, you may ask us to:
- give you a summary of the personal data we hold about you and how we process it;
- correct inaccurate or incomplete data, or update it;
- erase your data, where we no longer need it for the purposes above or any legal obligation;
- withdraw consent you previously gave (this will not affect processing already done, and may mean we can no longer provide some services);
- stop sending you promotional messages; and
- nominate another person to exercise your rights if you die or become incapacitated.
To exercise any of these rights, email us at [email protected]. We may need to verify your identity first, and some records must be kept by law even after a deletion request.
10. Children's privacy
Our website and services are intended for adults and businesses. Broadband accounts must be opened by a person who is at least 18 years old. We do not knowingly collect personal data from children through this website. If you believe a child has sent us personal information, please contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time, for example to reflect changes in our services or in the law. The "Last updated" date at the top of this page shows when it was last revised. For significant changes affecting existing customers, we will give notice through email or another suitable channel.
12. Contact us and grievance redressal
For questions about this policy, to exercise your rights, or to raise a privacy complaint, contact us:
BL-A1, Plot No-306/1800, Vaishnavi Palace Patia,
PS- Chandrasekharpur, Bhubaneswar,
Orissa, India - 751024
We aim to acknowledge complaints promptly and resolve them within a reasonable time, in line with applicable law. If you are not satisfied with our response, you may approach the Data Protection Board of India or any other authority with jurisdiction, once available under law.